Custom CRM for small business: your pipeline, your fields, WhatsApp built in — no per-seat surprise
A custom CRM with Impulso Digital Dorado runs $2,500 to $6,000 USD one time — no per-seat license — and is live in 3 to 5 weeks: your pipeline stages and fields, every quote with an owner, date and next step, WhatsApp and text messages inside the customer record, automatic reminders, and a live connection to your POS, inventory or website.
Each request saves the customer’s progress, lands in the admin panel with a number and status, and falls back to WhatsApp if the connection fails so nothing is lost. It is the same capture-and-follow-up flow we build into a CRM.
Customer records, layaways and pre-orders with deposits tied to sales and inventory across several stores. The CRM ↔ POS connection is not a promise: it already runs in production in our own product.
See case study
Pricing
CRM cost per user vs. a CRM you own: the 5-year math (5 users)
CRM cost per user vs. a CRM you own: the 5-year math (5 users)
—
HubSpot Free
Zoho
HubSpot Professional
Custom CRM with Impulso
Cost per user
$0
$14–$52 / month
$100 / month
None
5 users × 5 years
$0
≈ $4,200–$15,600
≈ $30,000
$2,500–$6,000 one time
WhatsApp / SMS inside the record
No (paid integrations)
Partial, extra cost
Via third-party apps
Yes, native
Connected to your POS and inventory
No
No
Custom development on top
Yes, in scope
Automations (reminders, assignment)
Very limited
By tier
Yes (that is why it costs $100)
Included
Your stages and fields
The system’s
Configurable with limits
Configurable
Designed on your process
Your data if you leave
Export
Export
Export
Your database, always
Public 2026 pricing: HubSpot Professional $100 per user per month (a team of 8 is $9,600 a year); Zoho $14–$52. If you are a one-person shop, HubSpot Free is fine — we will tell you on the call.
4 steps — the first one is free
How we work
01
20-minute call: where your leads come from, who quotes, what you use today (chats, a notebook, loose documents, a free CRM) and what falls through.
02
Proposal with pipeline, automations, connections (POS, website, invoicing), price and date. No fine print.
03
Build in 3 to 5 weeks with weekly previews on a staging URL; your team tests it on real customers before hand-off.
04
Hand-held launch, team training, and a 30-day review of what closes, what is lost and why.
How much does a custom CRM cost for a small business?
With Impulso Digital Dorado, $2,500 to $6,000 USD one time, no per-seat license, with WhatsApp and SMS inside the record and a connection to your POS. For comparison, HubSpot Professional is $100 per user per month — five users over five years is about $30,000 — and Zoho runs $14 to $52 per user. Invoiced in USD.
Why not just use HubSpot Free?
If you quote alone and do not need messaging inside the record, use it — we will say so. The trouble starts with the second rep, the first automation and the connection to your inventory: each one bumps you to a higher tier, and over five years you pay more than a CRM you own that actually talks to your operation.
Is WhatsApp really integrated, or is it just a button?
Really integrated: messages are sent and received from the CRM through the official WhatsApp Business API, every conversation is stored in the customer record, and templates go out prefilled. SMS works the same way. Your number stays yours; the team works from the system and the owner sees the whole history.
How long does it take?
3 to 5 weeks from proposal approval: week one is discovery and pipeline design, the following weeks are build with weekly previews while your team tests on real customers. Connecting your POS, QuickBooks or several messaging lines can push it to 6 weeks; dates go in writing.
What happens to my customers and conversations if I stop working with you?
They are yours: code and database are in your name from day one, and you can export customers, quotes and history to Excel or CSV any time at no cost. If we part ways the CRM remains yours; you would only lose our support. It is in the contract.
What would your CRM cost?
Tell us how many reps you have and where your leads come from: you get a range instantly and a free 20-minute call.